Corporate Structure
Overview of HY Agency's business structure and client relationships.
Legal Review Required — This is draft content and must be reviewed by legal counsel before production use.
1. Business Overview
HY Agency operates as a Merchant of Record and business enablement company, helping foreign businesses establish and operate in the Indian market.
2. Client Relationship Model
HY Agency enters into service agreements with foreign client businesses. Under the Merchant of Record model, HY Agency acts as the legal seller of record for transactions with Indian end customers.
3. Operational Structure
Our operational structure includes:
- **Business Development:** Client onboarding and relationship management
- **Operations:** Payment processing, refund management, and transaction handling
- **Compliance:** Documentation, policy management, and regulatory alignment
- **Support:** Client and operational support functions
4. Merchant of Record Role
As Merchant of Record, HY Agency assumes responsibility for:
- Appearing as the seller on customer receipts
- Managing payment operations and transaction records
- Processing refunds according to agreed policies
- Maintaining compliance-aligned operational documentation
5. Client Business Role
Client businesses retain responsibility for:
- Product and service delivery
- Customer support for product-related inquiries
- Providing accurate business information
- Defining customer-facing terms and refund policies
6. Contact
For corporate or partnership inquiries, contact contact@hyagency.in.
[LEGAL REVIEW REQUIRED — This is draft content and must be reviewed by legal counsel before production use.]