Refund Policy
Our approach to refund processing for end customers.
1. Overview
This Refund Policy describes HY Agency's approach to refund processing when acting as Merchant of Record for client businesses operating in India.
2. Refund Framework
When HY Agency acts as Merchant of Record, we manage refund processes on behalf of our clients in accordance with:
- Agreed client refund policies
- Applicable regulatory requirements
- Payment gateway and banking partner requirements
3. Customer Refund Requests
End customers may request refunds through channels defined by the client business. HY Agency processes approved refunds according to established workflows and timelines.
4. Refund Processing Timeline
Refund processing timelines depend on the payment method and banking partner requirements. We aim to process approved refunds promptly while maintaining accurate transaction records.
5. Non-Refundable Items
Specific non-refundable items or conditions are defined in individual client agreements and customer-facing terms of the respective business.
6. Disputes
Payment disputes and chargebacks are handled according to established procedures, with documentation maintained for audit and compliance purposes.
7. Contact
For refund-related business inquiries, contact contact@hyagency.in.
[LEGAL REVIEW REQUIRED — This is draft content and must be reviewed by legal counsel before production use.]