Merchant of Record Explained
Understanding the MOR model and how HY Agency enables foreign businesses to operate in India.
What is a Merchant of Record?
A Merchant of Record (MOR) is the legal entity responsible for selling goods or services to the end customer. The MOR appears on customer receipts, processes payments, manages tax obligations where applicable, and handles refunds and chargebacks.
For foreign companies entering India, partnering with an MOR like HY Agency means you can serve Indian customers with compliant payment operations without establishing a local entity immediately.
Why Companies Need MOR
Complex India payment and compliance requirements
Need for local transaction handling and documentation
Refund and dispute management expectations
Payment gateway onboarding requirements
Cross-border operational complexity
Desire for faster market entry without entity setup
HY Agency MOR Workflow
Customer Purchase
An Indian customer purchases a product or service from your platform.
MOR Transaction
HY Agency acts as the legal seller, processing the payment on your behalf.
Compliance & Records
Transaction records, receipts, and compliance documentation are maintained.
Settlement & Support
Funds are settled according to agreement; refunds and disputes are managed.
Responsibilities
HY Agency (MOR)
- • Legal seller on customer receipts
- • Payment processing and transaction records
- • Refund and dispute handling
- • Compliance documentation
- • Operational support for India transactions
Client Business
- • Product or service delivery
- • Customer support for product inquiries
- • Accurate business information
- • Customer-facing terms and policies
- • Product quality and fulfillment
Benefits of HY Agency MOR
Sell to Indian customers without immediate local entity setup
Structured payment and refund operations
Compliance-aligned transaction handling
Gateway-ready operational documentation
Dedicated operational support for India market
Focus on product while we handle local operations
Ready to explore MOR for your business?
Schedule a consultation to discuss how Merchant of Record services can support your India expansion.